Softlogic

Agentic AI,
at the frontier.

We turn your highest-value workflows into production agentic AI - built in Portugal, controlled by you, inside the EU.

Book a callHow we work
softlogic / ops
Active · 3 in flight
Enterprise workflow · automated
00:42
inInbound request · enterprise procurement enquiry, 12 line items
outParsed, enriched, routed to owner - drafted reply ready for review
+38%
142
Processed / day
+4pp
96%
Auto-resolved
0 dropped
0
Escalated
Work pipelinelive
  1. Capture inbound
  2. Triage & qualify
  3. Draft & act
  4. Sync to systems

Trusted across regulated industries

Restaurants
Hospitality
Logistics
Healthcare
SaaS
Customer Support
Retail & E-comm
Financial Services
What we do

Strategy, engineering & deployment
for AI-native enterprises

A full-stack applied-AI practice for organizations that treat AI as core infrastructure - from business case to production system.

AI Strategy & Advisory

We map your highest-value workflows to agentic systems, each underwritten by a concrete, defensible business case.

01

Voice AI Agents

Sub-second voice agents for customer-facing operations - multilingual, CRM-aware, and fully observable.

02

AI Product Engineering

End-to-end builds - design, infra, models, evals - shipped to production and embedded into your operations.

03
Capability · Agentic systems

Agentic systems,
built for production environments.

We design, build, and run autonomous agents that reason across your tools, data, and approval loops - deployed to production, observable end-to-end, and RGPD-native. Engineered in-house, not glued together from SaaS.

Agent operations console
Representative view of a deployed system
healthy
Active runslive
Manufacturing· Invoice reconciliation00:42
Retail· Ticket triage · ES01:18
Logistics· Dispatch planning00:09
Throughput · 24h+12%
Resolved
94.2%
Latency p50
182ms
Running:ProcurementSupportFinanceOpsData

How we build them

Every system ships with the operational layer real teams actually need.

  • Tool & API use
  • Multi-step orchestration
  • Human-in-the-loop
  • Multilingual
  • Evals & analytics
  • CRM / ERP integrations

Agent run

live
input· 0.2s
New procurement request · 12 line items
agent· 0.4s
Parsed PO, matched 11 of 12 to catalog.
input· 0.3s
1 item unmatched - needs a decision.
agent· 0.5s
Drafted RFQ, flagged the exception for buyer approval.
input· 0.3s
Buyer approved.
agent· 0.4s
PO issued. ERP and finance synced.
0ms1s budget
Sub-second
Realtime response budget
EU data
Audit logs
DPA ready
RGPD-native
EU data residency by default
PTENESFRDE
Multilingual
Reasons across your stack
0.21sagent.plan
0.42stool.call
0.58sdb.commit
Observable
Full run traces + evals
Compliant by design

Ready for the EU AI Act.

Agentic systems built to be governed - EU data residency, audit logs, human-in-the-loop, and DPA-ready from day one. Compliant with the AI Act and RGPD, not retrofitted for them.

  • EU data residency
  • Audit logs
  • Human-in-the-loop
  • DPA-ready
Our products
Crescio
A Softlogic product

Search that thinks. Store that grows.

Your store already speaks your customers’ language. What’s missing is search that understands what they actually mean - the whole sentence, not just the keyword.

  • Natural-language search
  • Cross-sell recommendations
  • Auto product enrichment
Visit Crescio
Available onShopify · PrestaShop
tecnocasa.pt
↵
CrescioPara equipar uma cozinha completa - grandes eletrodomésticos e essenciais.
Frigorífico combinado 360L€599
Forno multifunção€349
Placa de indução 4 zonas€279
VoxAI
A Softlogic product

Every missed call is a missed customer.

VoxAI answers your business calls around the clock, qualifies each request, books it, and sends you the details - so your team never drops a lead.

  • 24/7 AI voice receptionist
  • Auto-books appointments
  • Instant SMS handoff to your team
Visit VoxAI
Built forRestaurants · Clinics · Shops
app.voxai.pt
Live call
00:42
João Ferreira
+351 912 345 678
VoxAI bookedTable for 6 · Sat 8:00 PMLisbon · confirmed via SMS
SMS sent to your teamjust now
How we work

From business case
to production, fast.

A repeatable delivery model - measurable value in weeks, not years.

  1. 01

    Map & prioritize

    3 days

    We rethink the highest-value workflows into agentic systems, each with a tangible business case.

  2. 02

    Rapid Prototyping

    1 week

    Working software in days. The riskiest assumptions get tested first.

  3. 03

    Deploy & embed

    2 weeks

    Models, agents, and pipelines wired into your stack with guardrails and evals.

  4. 04

    Scaling

    ongoing

    Multi-region, multi-tenant, on-call ready.

  5. 05

    Own & optimize

    ongoing

    Continuous evals, prompt versioning, and feedback loops - the system stays yours.

Signature work

Manual operations,
turned into an AI system.

The kind of outcomes we ship - production systems, not pilots.

Operations · Portugal

Inbound requests triaged, drafted, and routed around the clock

An operations team was losing inbound requests to slow, manual triage - every evening and Monday morning left a backlog no one could clear. Softlogic shipped an AI system that now captures every request 24/7, enriches it, drafts a reply, and routes it to the right owner - escalating to a human only for the edge cases that need one. The queue stopped defining the week.

Applied AIWorkflow automationRGPD-aligned

Every inbound request captured, qualified, and routed around the clock. The Monday backlog - gone.

Ask us about this work
Entry offer

Start with a free AI Opportunity Audit.

60 minutes mapping the highest-leverage AI work in your organization. You leave with a 1-page written brief - findings, recommendations, and a concrete next step.

  • 60-minute working session
  • 1-page written brief, yours to keep
  • No obligation to engage afterwards
Apply for an audit

Free for selected teams. We work with 4–6 audits per quarter.

AI Opportunity Brief
Enterprise operations team · Q2 2026
Findings
  • Inbound requests wait 6+ hrs for a first response
  • 8 min average manual triage per request
Recommendations
  • Agentic triage for 24/7 inbound coverage
  • Auto-routing with human handoff for edge cases
Next steps
  • 2-week prototype on the highest-volume workflow
  • Phased rollout, RGPD review at week 4
Prepared by Softlogic1 / 1

Let’s build the AI layer of your enterprise.

Tell us what you’re trying to ship and we’ll come back with a plan within 24 hours. Pick up the phone, or send a quick note - either works.

Call us
Quickest way to reach us
+351 928 346 878
Call now
Send a message

Typical response within 24 hours · NDA available on request