How a clinic group stopped losing bookings to voicemail
A multi-site clinic network in greater Lisbon was losing bookings every weekend and Monday morning. A 24/7, RGPD-aligned AI voice agent won that business back.
The challenge
After hours, calls went to voicemail. On weekends and Monday mornings, the team opened the week to a queue of missed-call returns - and many patients had already booked elsewhere.
Hiring to cover 24/7 wasn't viable. They needed something that always answered, understood the request and booked into the existing calendar - without touching sensitive data in prompts.
The solution
24/7 triage
VoxAI triages every inbound call, at any hour, in native Portuguese.
Direct booking
Books into the clinic's existing calendar and routes only edge cases to a human.
RGPD-aligned
Phased rollout starting at the highest-volume site, with an RGPD review before scaling to the whole network.
Frequently asked questions
What result did the clinic see?
Calls were triaged and booked at any hour. The Monday-morning catch-up queue disappeared, and they stopped losing weekend bookings to voicemail.
How was RGPD compliance handled?
The solution is RGPD-aligned: data resident in the EU, no sensitive data in prompts, with a formal RGPD review before scaling to the whole network.
How long did implementation take?
We started with a 2-week prototype at the highest-volume site, followed by a phased rollout to the rest.
Have the same missed-call problem?
We'll talk through your case and show you how VoxAI would solve it. Typical response within 24 hours.